CRM vs. Call Center Software: 8 Must-Know Differences

Do you know the difference between CRM and call center software? A CRM system may be part of a contact center software stack, but by itself, it’s not enough to provide a personalized experience to your customers. And siloed communication and a dozen hard-to-set up integrations is a steep price to pay to get there. […]

Business Consulting Software: 17 Top Picks for 2020

Consulting businesses are dynamic, ever-changing entities that are always looking for new tools to improve their business processes and overall efficiency. Consulting is all about making the right move at the right time, and the right business consulting software is essential for success. Unlike other kinds of software, the software consulting firms use isn’t contained […]

Published
Categorized as Management

Top Free Help Desk Software and Ticketing Systems in 2020

Free Help Desk Software and Ticketing Systems in 2020 One of the hardest parts about working in customer service is that the workflow is extremely unpredictable. When you’re on the frontline, you have no idea what kind of case you’ll be taking next or how long it will take to resolve it. During my time […]

Published
Categorized as Management

The 7 Best Call Center Software in 2020

Today’s world is digital—but phone support places a crucial role in customer service. That means having a good call center software to power your support. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone. Furthermore, 75% of people say they want human interaction for customer support. […]

Published
Categorized as Management

What to Look For in a Sales CRM Dashboard

The key to a successful dashboard is being able to organize it in a way that best fits your business’ needs. It’s not enough to purchase a sales CRM software. Agents typically have a hard time adopting the software because they don’t know how to use it in a way that works with their strengths. […]

Top 7 Totally Free Helpdesk Software Options for Small Business

Helpdesk Software Options for Small Business Studies show that $75 billion is lost each year due to poor customer service. Fortunately, there are some ways to ensure that you don’t add to that statistic. To put it simply, good customer service is the key to success in our modern business landscape. The customer experience is […]

Published
Categorized as Management

Call Center Software: What is call center software?

Call Center Software Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. When you operate a robust call center, your goal is to provide world-class customer support. Providing good customer service is crucially important to increasing and maintaining customer satisfaction levels. […]

Online Game Development: Best Selling Game Genres

Introduction Online Game is the game which is played with the use of the internet. It is played in real-time. These are played in devices like mobile phones, PCs, consoles Etc. Game development can be done using Computer programming, Software, and computer languages. There are also many tools available nowadays which can help in simply… Continue reading Online Game Development: Best Selling Game Genres

What is SaaS? 10 FAQs About Software as a Service

Software-as-a-Service (SaaS)—also known as cloud-based software—is now mainstream. From massive corporations to tiny mom and pop shops, cloud-based software is the default deployment method in 2020 for nearly every type of business technology in the world. And for good reason. Business applications delivered via a web browser lack painful installations or strict contracts, and are […]

Published
Categorized as Management